Apple goes public with iPhone 6s battery replacement program

A few months ago, on a dark night-time run, my iPhone 6s shut down. Seconds prior it had told me it had 50% battery. Now it wouldn’t even startup.

Adding to the strangeness of the new iPhone shutting down in not-too-cold not-at-all-hot temperatures was the fact that I had one of those Apple Smart Battery Case’s connected, which also had a charge. Yet the iPhone refused to charge.

The next day at the Apple Store my phone was replaced entirely, with the Genius bar guy telling me that it wasn’t the first time they’d heard of this issue. In fact Apple was trying to fix it through software, though a number of devices had reportedly been experiencing a similar defect. The phone was replaced completely, no more questions asked.

Now Apple is making the replacement program public. According to the company:

Apple has determined that a very small number of iPhone 6s devices may unexpectedly shut down. This is not a safety issue and only affects devices within a limited serial number range that were manufactured between September and October 2015.

If your device is showing similar symptoms and doesn’t fit into that September-October 2015 date range I’d still take it to the Genius bar. They’re more than likely to just replace it.

To read more details about the replacement program check out Apple’s support site here.